Guest Room Directory
Please contact our GUEST SERVICE ASSISTANTS OR dial our HELP HOTLINE SERVICE for any assistance related to our guest rooms, services or facilities.
ADAPTOR
International multi-sockets are available in the top of your dressing table along with USB ports. Additional adaptors are available on request, please dial our Help Hotline
ACTIVITIES
For activities or Tours please see the “Activities” section of this Directory or visit the activity desk at the Diving and Water sports Centre on the beach
AIRLINE INFORMATION, FLIGHT RESERVATIONS AND CONFIRMATION
For assistance with reservations of onward flights, please dial our Help Hotline
AIRPORT TRANSFER
Arrangements can be made for transfers by private car by the Guest Service Assistant.
ATM
ATM’s are located close to Goris local Market as well as in Pemuteran area. These can be reached within 15 minutes by car
BAGGAGE
For baggage collection or storage please contact our Guest Service Assistant or dial our Help Hotline Service
BEACH CLUB
The Beach club is situated on the beach. Sun beds are available for the use by hotel guests. Food and beverage service is also available. No lifeguard is on duty therefore all water activities are at your own risk.
BANQUET/EVENTS/MEETING
Please contact our Guest Assistant or dial our Help Hotline Service
CAR RENTAL
Please contact our Guest Assistant at the Front Desk or dial our Help Hotline
CHECK OUT TIME
Check out time is 12.00 noon. Should an extension be required, we will be pleased to offer you a room subject to availability at a nominal rate. Please contact our Help Hotline
CHEQUE
We regret that personal cheques are not accepted for any payments.
CLOTHES DRYER
Please dial our Help Hotline for our chargeable drying service. Please refrain from hanging your clothes on the lampshades or on the balcony railing or in the gardens.
CREDIT CARD
The resort accepts American Express, Diners Club, Visa, Master Card, JCB and BCA Debit
CREDIT POLICY
It is the policy of the hotel to obtain a guarantee for any extras incurred during the guests stay on check in. This is normally in the form of a credit card guarantee or a cash deposit.
DOCTOR
The Resort doctor is on 24 hours call. Please dial our Help Hotline for assistance.
DUTY MANAGERS
The Duty Manager is available at all times via our Help Hotline.
DVD PLAYER
A DVD Player is available in your room, please visit our Reception to view a selection of DVDs for loan
ELECTRICITY SUPPLY
The hotel electricity supply is AC 220 volts, 50 cycles.
EXERCISE ROOM
An exercise room is located in the Dive and Watersports Centre for ages 16 years and above only. Hours of operation are from 6.00am till 10pm
EXTRA BED
A folding camp bed is available on request for children aged 12 and below. Additional charges apply.
FIRE PROCEDURE
The fire assembly point is in the “ Car Park”. If you should see smoke or fire, call the Help Hotline to raise the alarm. Should evacuation of the resort become necessary, please observe the following procedure:
Leave your room immediately. Proceed immediately to the assembly point in the main carpark.
HAIRDRYER
Your hairdryer is located under the vanity counter in the bathroom.
HOUSEKEEPING SERVICE
Housekeeping service is offered twice daily, between the hours of 8 am and 4 pm, and again at turndown between the hours of 6 pm and 9 pm. Should you prefer service at a specific time during your stay, please contact our Help Hotline.
ICE
Ice is available on request.
INTERNET
Free Wi-Fi internet access is available in all public areas, Beach Camp Tents and Tent Villas. Please launch your Internet browser and enter the given user name and password by the Guest Service Assistant. Our internet infrastructure is enabled to simultaneously connect up to two devices to internet per room. Please dial our Help Hotline for assistance
IRON AND IRONING BOARD
This is available on loan free of charge, please contact our Help Hotline for assistance
LAUNDRY/DRY CLEANING/VALET SERVICE
Same day service is provided if you request for your laundry / dry cleaning to be collected before 11.00 a.m. Items collected after 11.00 a.m. will be returned the next day. For urgent valet service please call our Help Hotline
LOST PROPERTY
Please contact our Help Hotline should you have mislaid anything
MAPS
Local maps may be obtained from the Reception or the Dive and Water sports Centre
MASSAGE/SPA
The Pasir Putih Spa offers a range of services from traditional Balinese massage to relaxing spa packages. See the full menu in the Activities section of this folder
MESSAGES
Should anyone leave a message for you this will be indicated with the message light on the phone
MONEY CHANGER
A money changer is located in the front desk for your convenience
CONVENIENCE STORE
Our convenience store is located in the lobby for for those essential items
PICNIC HAMPERS
Our picnic hamper selection is detailed at the back of the Room Service Menu. Please order one day in advance
PHOTOCOPY
Please visit our Reception should you need assistance
POOL
In the interests of all guests’ comfort the main pool operational hours are between 7.00am and 10.00pm. There is no lifeguard on duty and swimming is entirely at your own risk. Pool Towels can be signed out at the beach club.
RESTAURANTS AND BARS
Our Pasir Putih Beach Club has a large bar and Restaurant and is open daily from 6.30am until late
ROMANTIC CANDLE LIGHT DINNER
Enjoy a Romantic Candlelight dinner in a choice of locations. Details are included at the rear of the Room Service Menu. Please book one day in advance
ROOM SERVICE
Room Service is available 24 hours. The Room Service menu can be found in the other section of this directory.
SAFETY DEPOSIT BOXES
The Resort is NOT responsible for money, jewellery or other valuables placed in the safe. The user’s guide is available on the front of the Safe Deposit Box. Please leave the door open when checking out. It is extremely important that you should remember the personal identification number to access the safe
SMOKING POLICY
All our rooms are non smoking. Smoking is permitted on the balcony. The Spa, The lobby and Restaurant is totally non smoking however smoking is permitted in the semi open air areas.
TAXIS - TRANSPORT
Transport can be arranged by the Front Office with advance notice or dial our Help Hotline service
TELEVISION CHANNELS
Please refer to the Television Program on the inside of the lid of your remote box on your bedside table
TOWELS
Pool towels can be signed out from the Beach Club Bar counter. Please return towels once you are finished with them
WAKE-UP CALLS
Please contact our Help Hotline for assistance.
WATER SPORTS AND NATURE ACTIVITIES
Please see the activities section of this directory
WATER STATIONS
Water Stations are strategically located around the resort for free drinking water. Please borrow the aluminium bottle that is provided in your room. Should you wish to purchase a bottle then they are available in the convenience store.
WORK STATION
A laptop, printing and faxing services are available at Reception. Please contact our Guest Service Assistant or dial our Help Hotline Service
YOUR PRIVACY
For your privacy, please use the Wooden “Do Not Disturb” sign by placing it on the balcony rail. RED = Do not Disturb, GREEN = Enter. Please do not forget to turn when leaving.
